Sunday, May 23, 2010

Windows 7 & the freezing Windows Live Messenger

  • Windows Live Messenger freezes randomly from a few seconds to a few minutes on a Windows 7 system. The problem occurs while you chat and gets worse when you try to select an emoticon or wink from the menu.
  • Windows 7 has a service called WinHTTP Web Proxy Auto-Discovery Service  which gets called by Windows Live Messenger each time it wants an internet connection. This service fails to perform as expected under some circumstances.
  • Windows Live Messenger uses Internet Explorer settings to determine the type of internet connection the user has.
  • Disabling Automatically detect settings under LAN Settings in Internet Explorer would prevent Windows Live Messenger from using the WinHTTP Web Proxy Auto-Discovery Service. To do this:
    • Open Internet Explorer.
    • Go to Tools => Internet Options.
    • Select Connections tab.
    • Click LAN Settings.
    • Uncheck Automatically detect settings.
    • Click OK.

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